» Summary Terms and Conditions as at January 2009.

These descriptions are a summary of the full terms and conditions available on the Se7enth Heaven Support pages. Please refer to the Support pages for full information.

» Handling

All orders received before 2pm (Monday to Friday) for items that are in stock are generally dispatched on the same day. Where an item is found to be out of stock we will notify you immediately.

You will receive confirmation updates by email during the order and dispatch process.

» Dispatch

All items are dispatched in discreet packaging with no indication as to content. The shippers name on the packaging will be Tangent Retail Limited, Hitchin, Herfordshire, UK.

All packages will need to be signed for.

Depending upon weight and size all items dispatched to UK and BFPO addresses will be handled by the Royal Mail or Parcel Force. All items dispatched to European addresses will be handled by Royal Mail AirSure (Registered) or Fedex.

» Condition

All items should be received in good working order. All items, except batteries, are subject to manufacturers standard warranty terms.

If you believe any item, other than batteries, is defective please first Submit a Ticket on the Se7enth Heaven Support pages letting us know the item and the problem. If we are unable to resolve the problem immediately we will provide return instructions

» Unwanted Items

Unused items in their original condition and unopened packaging can be returned to us within 21 days of receipt for credit or refund, no questions asked.

If you wish to return an unwanted item please first Submit a Ticket on the Se7enth Heaven Support pages to request a Return ID and return address details.

» Returns

Do not return any items without first having requested a Return ID and return address details using the Submit a Ticket service on the Se7enth Heaven Support pages.

For used/defective items please include a notice in the returns packaging explaining in simple terms what the problem seems to be.

Please ensure that all used/defective items are clean prior to return.

All returns should be sent Royal Mail (Signed for) or Parcel Force.

» Refunds

Defective and unwanted items notified within 21 days of receipt are available for refund.

All other items are subject to reimbursement credit against future purchases.

» Legal Notices

All information, images and descriptions are copyright Tangent Retail Limited and Idweb Ltd and may not be reproduced in any way without the express written permission of Tangent Retail Limted and Idweb Ltd both of which may be withheld for any reason. All other trade names and trademarks are the copyright of their respective owners.

» Questions

If you have any questions concerning this Privacy Policy please Contact Us.

[e] admin@tangentretail.co.uk

These Terms & Conditions are subject to change at any time without notice.